Schools and Libraries (E-Rate)

FY2019 Application Filing Window Closes at 11:59 PM EDT March 27
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6/14/2019News Brief Issued


The 6/14/2019 issue of the SL News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

6/12/2019Special Edition News Brief - Applicant and Tribal Training Announcement


A Special Edition issue of the News Brief (6/12/2019) is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

6/7/2019News Brief Issued


The 6/7/2019 issue of the SL News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

6/6/2019Legacy System Outage Due to System Maintenance - June 6


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 9:00-11:00 p.m. EDT on Thursday, June 6 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

 

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

5/31/2019News Brief Issued


The 5/31/2019 issue of the SL News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

5/29/2019E-rate Productivity Center (EPC) Outage Due to System Maintenance: June 2-3


The E-rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, June 2 at 7:00 p.m EDT through Monday, June 3 at 1:00 a.m. EDT for monthly system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

5/24/2019News Brief Issued


The 5/24/2019 issue of the SL News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

5/23/2019Special Edition News Brief - Service Provider Training Announcement


A Special Edition issue of the News Brief (5/23/2019) is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

5/23/2019Service Provider Training - Registration Now Open


Registration is now open for 2019 Service Provider Training. The training will take place at USAC in Washington, DC the week of August 5th. You can register here.

NOTE: These training sessions are targeted for service providers. Fall applicant training sessions, which contain material specifically for applicants, will be announced at a later time.

5/17/2019News Brief Issued


The 5/17/2019 issue of the SL News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

5/17/2019Legacy System Outage Due to System Maintenance: May 17-18


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 9:00 p.m. EDT on Friday, May 17 through 1:00 p.m. EDT on Saturday, May 18 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

5/17/2019E-File Outage Due to System Maintenance: May 17-18


USAC's E-File system will be unavailable for all users from 6:00 p.m. EDT on Friday, May 17 through 1:00 p.m. EDT on Saturday, May 18 for system maintenance. During this time the E-file login page will be unavailable and users will be unable to file, certify, and search for FCC Forms 498 or 499. All online FCC forms for contributors, service providers, and eligible telecommunications carriers will not be accessible. We apologize for any inconvenience.

5/14/2019E-rate Productivity Center (EPC) Outage Due to System Maintenance: May 17-18


The E-rate Productivity Center (EPC) and the EPC training site will be unavailable from Friday, May 17 at 8:00 p.m EDT through Saturday, May 18 at 10:00 a.m. EDT for system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

5/13/2019USAC Call Centers Capacity Restored


Capacity has been restored for the call centers for the High Cost, Rural Healthcare, and Schools and Libraries programs and the Lifeline Support Center.

5/13/2019E-rate Productivity Center (EPC) *TRAINING SITE* Outage Due to System Maintenance: May 17


The E-rate Productivity Center (EPC) *TRAINING SITE* will be unavailable on Friday, May 17 from 5:00 a.m. - 7:00 a.m. EDT for system maintenance. During this time, users will be unable to log in to and use the training site. We apologize for any inconvenience.

5/10/2019News Brief Issued


The 5/10/2019 issue of the SL News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

5/3/2019News Brief Issued


The 5/3/2019 issue of the SL News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

5/1/2019E-rate Productivity Center (EPC) Outage Due to System Maintenance: May 5-6


The E-rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, May 5 at 7:00 p.m EDT through Monday, May 6 at 1:00 a.m. EDT for monthly system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

4/30/2019Legacy System Outage Due to System Maintenance - May 1


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 9:00-11:00 p.m. EDT on Wednesday, May 1 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

 

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

4/27/2019Special Edition News Brief - FY2019 Wave 1 Issued


The 4/27/2019 issue of the SL News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

4/26/2019News Brief Issued


The 4/26/2019 issue of the SL News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

4/19/2019News Brief Issued


The 4/19/2019 issue of the SL News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

4/12/2019News Brief Issued


The 4/12/2019 issue of the SL News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

4/12/2019SL News Brief


Last week, USAC transitioned to a new email platform and email recipients of the SL News Brief may have noticed that links in editions issued before April 5, 2019 no longer work. These editions are still accessible with active links in the SL News Brief archive.

 

How to search the archive

Each newsletter published for the past two years is saved in the archive by topic(s) and by the date the newsletter was published. To view the newsletter in the archive,

  1. Go to the SL News Brief archive.
  2. Select the tab for Topic or Date.
  3. Click the links provided to open a copy of the SL News Brief. The links are labeled by the date the newsletter was published.

 

If you are searching for a news brief that is not available in the archive, call our Client Service Bureau at (888) 203-8100 or submit a customer service case in the E-rate Productivity Center (EPC). To create a customer service case:

  1. Log in to EPC.
  2. Select the Contact Us link from the upper right menu on your landing page.

4/5/2019News Brief Issued


The 4/5/2019 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

4/3/2019E-rate Productivity Center (EPC) Outage Due to System Maintenance: April 7-8


The E-rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, April 7 at 7:00 p.m EDT through Monday, April 8 at 1:00 a.m. EDT for monthly system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

4/2/2019Schools and Libraries FY2019 Demand Estimate


USAC's estimate of demand for Schools and Libraries Universal Service Support Mechanism discounts for Funding Year (FY) 2019 (July 1, 2019 to June 30, 2020) is $2.896 billion, of which $1.91 billion is for Category 1 services and $985 million is for Category 2 services. This estimate is based on total funds requested in FCC Form 471 applications received on or before March 27, 2019, the close of the FY2019 FCC Form 471 filing window.

3/29/2019News Brief Issued


The 3/29/2019 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

3/26/2019CSB Call Center Phone Line Outage


The Client Service Bureau (CSB) cannot be reached by telephone at the moment. We are actively working on this issue and will provide an update when we get more information. You can still submit a customer service case in the E-rate Productivity Center (EPC), as CSB is working cases as they come in. To submit a customer service case in EPC, click the Contact Us link from the upper right menu on your landing page. We apologize for any inconvenience.

3/22/2019News Brief Issued


The 3/22/2019 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

3/20/2019Responding to FRN Balance Verifications


Each year, USAC undergoes an audit – called an agreed-upon-procedures (AUP) engagement – to examine its operations. As part of this process, the firm performing the audit emails a number of balance verifications ("confirmations") to applicants and service providers to verify that the balances reported by USAC on specific Funding Request Numbers (FRNs) match the balances in the records of the applicants and service providers. Each confirmation features the balance reported by USAC on a specific FRN as of October 31, 2018. 

 

The confirmations are being sent from confirmations@pwc.com. Please check your email and respond promptly if you receive a confirmation.

 

Applicants and service providers should review their records and respond by either:

  • Agreeing with the balance featured on the confirmation or
  • If it is different, noting the balance as of October 31, 2018 on their records and explaining how they determined that balance.

3/20/2019CSB Hours During the Last Week of the Filing Window


While we encourage applicants to complete and certify their FCC Form 471 early, we realize that last-minute questions can arise. We are publishing the extra hours the Client Service Bureau (CSB) will be open during the last week of the window to allow applicants to take advantage of the opportunity to get answers to those last-minute questions.

 

You can contact CSB at (888) 203-8100. CSB's regular hours are 8:00 a.m. to 8:00 p.m. ET. In addition to those times, CSB will be open:

Date CSB Open CSB Close
Saturday, March 23 9:00 AM EDT   5:00 PM EDT
Sunday, March 24 9:00 AM EDT   5:00 PM EDT
Monday, March 25 8:00 AM EDT 10:00 PM EDT
Tuesday, March 26 8:00 AM EDT 10:00 PM EDT
Wednesday, March 27 8:00 AM EDT 12:30 AM EDT (Thursday, March 28)

 

Generally, CSB has the highest call volumes during noon to 4:00 p.m. EDT. If an agent is not able to answer when you call, please open a customer service case in EPC and we will respond as quickly as possible. To open a customer service case in EPC, click the Contact Us link from the upper right menu on your landing page.

3/15/2019News Brief Issued


The 3/15/2019 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

3/11/2019E-rate Productivity Center (EPC) Outage Due to System Maintenance: March 12


The E-rate Productivity Center (EPC) will be unavailable Tuesday morning, March 12 from 12:00 a.m. to 5:00 a.m. EDT for system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

3/8/2019News Brief Issued


The 3/8/2019 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

3/7/2019C2 Budget Tool Outage Due to System Maintenance - March 7


The Schools and Libraries (E-rate) Program Category Two (C2) Budget Tool will be unavailable from 6:00-8:00 p.m. ET on Thursday, March 7 for system maintenance. We apologize for any inconvenience.

3/6/2019E-rate Productivity Center (EPC) Outage Due to System Maintenance: March 10-11


The E-rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, March 10 at 7:00 p.m EST through Monday, March 11 at 1:00 a.m. EDT* for monthly system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

*Daylight saving time goes into effect during this period.

3/1/2019News Brief Issued


The 3/1/2019 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

2/28/2019E-rate Productivity Center (EPC) Outage Due to System Maintenance: March 1


The E-rate Productivity Center (EPC) and the EPC training site will be unavailable from 12:00 a.m.-4:00 a.m. ET on Friday, March 1 for system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

2/27/2019Online Service Provider Training Series Now Available


Today, we launched fifteen new training modules as part of our online E-rate training series. The series provides an online, self-paced learning option for those program participants who were unable to attend our fall training events or who want a refresher. 

The online training series for service providers is now available in our Online Learning Library. We encourage you to view the offerings in this series and let us know what you think by using the evaluation at the end of each training module.

2/22/2019Need a PIN? Please request it by COB Monday, February 25


Applicants who need a Personal Identification Number (PIN) to file an invoice are strongly encouraged to request their PIN before 8:00 p.m. EST on Monday, February 25. To file a request, complete a PIN request template and attach it to a customer service case in the E-rate Productivity Center (EPC). You can also find the template on the PIN guidance page.

 

If you have any questions, you can call the Client Service Bureau (CSB) at 888-203-8100. CSB is open from 8:00 a.m. to 8:00 p.m. EST Monday through Friday. We will do our best to process any requests received after that time.

 

Remember that, if you have received an invoice deadline extension request, the deadline to file invoices for FY2017 recurring services is 11:59 p.m. EST on Tuesday, February 26.

2/22/2019News Brief Issued


The 2/22/2019 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.