Schools and Libraries (E-Rate)

Deadline to Update FCC Form 498 with Business Type
October 31 at 11:59 PM ET
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11/13/2019E-rate Productivity Center (EPC) Outage Due to System Maintenance: November 17-18


The E-rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, November 17 at 7:00 p.m EDT through Monday, November 18 at 1:00 a.m. ET for monthly system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

11/8/2019Legacy System Outage Due to System Maintenance: November 11 & 12


The Schools and Libraries (E-rate) Program legacy systems will be unavailable on November 11, 2019 from 6:00 p.m. through 10:00 p.m. ET for system maintenance. On November 12, 2019, E-rate legacy systems will be unavailble from 6:00 p.m. through 10:00 p.m. ET for additional system maintenance. 

 

During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

11/8/2019Coming November 11: Updated USAC Website


On Monday, November 11, 2019, USAC will launch an updated version of the USAC website. The updated site features design and functionality changes to help users find the information they need, when they need it. The site’s new program homepages put key dates and resources front and center. Information will be updated throughout the year to reflect each program’s lifecycle.

 

While most of the site’s content hasn’t changed, expanded menus make it easy to navigate to the information you need and improved search functionality makes it easier to find answers. For example, updated FAQs allow users to search by topic or specific keywords.

 

The site responds to mobile devices and all operating systems and meets 508 accessibility standards.

 

With the migration to the updated website, not all USAC URLs will be maintained. This means that any hyperlinks or bookmarks to USAC web content that are not maintained, including PDFs and CSV templates, will redirect users to USAC’s updated landing page, USAC.org, where they can use the improved search functionality to navigate to the content they seek.

 

USAC's updated website will go live on Monday, November 11. For more information on USAC’s new website, go to USAC.org on November 11 for a brief video highlighting some of the site's new features. We will continue to provide updates about the website in the SL News Brief, and the Client Service Bureau (888-203-8100) is available Monday through Friday, 8:00 a.m. to 8:00 p.m. ET, to help stakeholders with additional questions.

11/8/2019News Brief Issued


The 11/8/2019 issue of the SL News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

11/1/2019News Brief Issued


The 11/1/2019 issue of the SL News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

10/25/2019News Brief Issued


The 10/25/2019 issue of the SL News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

10/21/2019Update FCC Form 498 by Oct. 31


In the August 16 SL News Brief, we notified program participants with approved FCC Forms 498 that an entry is required in the new Business Type field. We also sent a reminder by email to those applicants and service providers who have not yet chosen an entry from the drop-down menu for this field and recertified their form.

 

Your update should be completed by October 31, 2019.


For more information about this requirement, you can refer to the email you received or the August 16 SL News Brief.

10/18/2019News Brief Issued


The 10/18/2019 issue of the SL News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

10/17/2019Legacy System Outage Due to System Maintenance: October 18-19


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 9:00 p.m. EDT on Friday, October 18 through noon EDT on Saturday, October 19 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

10/16/2019E-rate Productivity Center (EPC) Outage Due to System Maintenance: October 19


The E-rate Productivity Center (EPC) and the EPC training site will be unavailable all day on Saturday, October 19 for system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

10/16/2019E-rate Productivity Center (EPC) Outage Due to System Maintenance: October 20-21


The E-rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, October 20 at 7:00 p.m EDT through Monday, October 21 at 1:00 a.m. EDT for monthly system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

10/11/2019News Brief Issued


The 10/11/2019 issue of the SL News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

10/11/2019The EPC Administrative Window is Open


Review and update your E-rate Productivity Center (EPC) profiles now. Each year, USAC updates applicant profiles in EPC using the reviewed and approved profile information from their current year FCC Forms 471. We do this so that applicants can start the application process for the upcoming funding year with information in their profiles that is accurate as of the date of their Funding Commitment Decision Letter (FCDL).

USAC has now completed this process for applicants that had updates in advance of the Funding Year (FY) 2020 application cycle. All applicants can now review their profiles and make any additional updates for changes that occurred after USAC’s review of their FY2019 FCC Forms 471. 

As in the past, the EPC administrative window will close – and the applicant profiles will be locked – shortly before the FY2020 application filing window opens. We will provide more information and reminders about profile updates in upcoming editions of the weekly SL News Brief to help participants get ready for the upcoming filing window.

10/4/2019News Brief Issued


The 10/4/2019 issue of the SL News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

9/27/2019News Brief Issued


The 9/27/2019 issue of the SL News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

9/25/2019Legacy System Outage Due to System Maintenance - September 26


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 9:00-10:00 p.m. EDT on Thursday, September 26 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

 

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

9/24/2019Register for Fall Applicant Training


In last Friday's SL News Brief, we neglected to include that there is also space in the Atlanta, GA fall applicant training. Register here for the Atlanta session or any of the remaining training dates.

9/20/2019News Brief Issued


The 9/20/2019 issue of the SL News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

9/18/2019E-rate Productivity Center (EPC) Outage Due to System Maintenance: September 22-23


The E-rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, September 22 at 7:00 p.m EDT through Monday, September 23 at 1:00 a.m. EDT for monthly system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

9/13/2019News Brief Issued


The 9/13/2019 issue of the SL News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

9/13/20192019 Applicant Training at USAC - Week of September 16


The first sessions of USAC’s annual applicant trainings will take place at USAC’s office located at 700 12th Street NW, Suite 900, Washington, DC 20005 the week of September 16, 2019. For those of you joining us at USAC next week, here are a few reminders to help you prepare for the training.

  • Half-Day Beginners Training - Monday, September 16 and Thursday September 19: 12:30 p.m.- 5:00 p.m. 
    These identical, half-day afternoon trainings are specifically for beginner participants who want the very basics of the program.
  • Full-Day General Training - Tuesday, September 17 and Friday, September 20: 9:00 a.m.- 4:30 p.m.
    These identical, full-day trainings are designed for participants of all proficiency levels.

 

Registration: Please bring a photo ID. The name on USAC’s registration records must match the name of the person who attends the training. We are at full capacity and will not be able to accommodate walk-in registrations.

 

Check-in Process:

  1. Enter the 12th Street lobby at 700 12th St. NW, Washington, DC 20005.
  2. Go to the security desk in the building lobby to receive your security pass. 
  3. Take the elevator to the 9th floor. 
  4. A USAC representative by the elevators will guide you to the training event.
  5. Go to the registration desk in USAC's lobby to check in and receive your name badge and training agenda. 

 

NOTE: If you are attending two days of training, you will need to check in with USAC and receive a security pass at the beginning of each day.

 

Download the Training Materials: Training materials are available on our website. We will be paperless again this year, and will not have printouts. Please plan accordingly.

 

Food: Attendees should make their own arrangements for meals. USAC will provide recommendations for nearby breakfast and lunch options within short walking distance, of which there are many.

 

We look forward to seeing you next week. For more information on our 2019 training events, please reference our 2019 Service Provider & Applicant Trainings page.

9/12/2019Legacy System Outage Due to System Maintenance: September 13-14


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 9:00 p.m. EDT on Friday, September 13 through 10:00 a.m. EDT on Saturday, September 14 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

 

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

9/6/2019News Brief Issued


The 9/6/2019 issue of the SL News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

9/5/2019Hurricane Dorian Impact on Customer Service


Hurricane Dorian's path has impacted USAC's call center. The E-rate Client Service Bureau, the Rural Health Care Support Center, and the High Cost Support Center will close at 6 p.m. Friday, September 6, 2019. Operations will re-open Monday as scheduled. We appreciate your patience.

8/30/2019News Brief Issued


The 8/30/2019 issue of the SL News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

8/23/2019News Brief Issued


The 8/23/2019 issue of the SL News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

8/21/2019E-rate Productivity Center (EPC) Outage Due to System Maintenance: August 25-26


The E-rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, August 25 at 7:00 p.m EDT through Monday, August 26 at 1:00 a.m. EDT for monthly system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

8/20/2019Legacy System Outage Due to System Maintenance - August 21


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 9:00-10:00 p.m. EDT on Wednesday, August 21 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

 

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

8/16/2019News Brief Issued


The 8/16/2019 issue of the SL News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.