Lifeline

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1/16/2019Upcoming System Maintenance, January 18


The National Lifeline Accountability Database (NLAD), National Verifier, and Lifeline Claims System (LCS) will be unavailable due to January's monthly maintenance starting Friday, January 18 from 10 p.m. until 2 a.m. ET.

NLAD, National Verifier, and LCS pre-production and production environments will not be available for use during this time.

1/15/2019National Verifier Hard Launches in Second Launch States and Territory


Today, Tuesday, January 15, the Lifeline National Eligibility Verifier (National Verifier) hard launched in Guam, Hawaii, Idaho, New Hampshire, North Dakota, and South Dakota. Service providers in these states and territory must use the National Verifier to check the eligibility of all Lifeline applicants before enrolling them in the program. Consumers in these states and territory can apply for Lifeline directly through the National Verifier online consumer portal at www.CheckLifeline.org or by mailing a paper application to the Lifeline Support Center.

The full launch of the National Verifier in these states and territory is an important step towards improving the Lifeline consumer experience and program integrity. USAC is working diligently with states, territories, federal and tribal partners to bring more consumers into the National Verifier.

To learn more about Lifeline and the National Verifier, visit USAC's National Verifier page. 

1/11/2019January Scheduled System Maintenance


January Scheduled System Maintenance

The National Lifeline Accountability Database (NLAD), National Verifier, and Lifeline Claims System (LCS) will be unavailable due to January's monthly maintenance starting Friday, January 18 from 10 p.m. until 2 a.m. ET.

NLAD, National Verifier, and LCS pre-production and production environments will not be available for use during this time.

The 2019 monthly maintenance schedule is now available on the NLAD Maintenance Schedule page.

Scheduled System Maintenance Monday, January 28

NLAD and National Verifier pre-production environments will be unavailable due to scheduled system maintenance starting Monday, January 28 from 10 a.m. until 1 p.m. ET.

NLAD and National Verifier production environments will be available for use during this time.

Scheduled System Maintenance Thursday, January 31

NLAD and National Verifier production environments will be unavailable due to scheduled system maintenance starting Thursday, January 31 from 9 p.m. until 12 a.m. ET.

NLAD and National Verifier pre-production environments will be available for use during this time.

1/8/2019National Verifier System Maintenance, January 13


Users may be unable to complete applications in the National Verifier pre-production and production environments on Sunday, January 13 at 8 p.m. ET due to a system restart. This potential service disruption is expected to last no longer than 15 to 30 minutes. 

After the 30 minute window, users should be able to access National Verifier functionalities as normal.

12/21/2018Lifeline Program Newsletter - December 2018


The December 2018 issue of Lifeline Program News is now available. Sign up to receive the newsletter by email in the Subscription Center.

December headlines:

  • FCC and USAC Announce National Verifier Full Launch Date for Launch 2 States and Territory
  • National Verifier Live in Four Additional States
  • National Verifier Outreach Lists - Sign up for Future Launch Information
  • FCC Form 555 Updates and Reminders
  • 2019 Webinar Schedule Now Available


12/20/2018Call Center Holiday Hours


In observance of the Christmas and New Year’s Day holidays, the High Cost and Rural Health Care call center and the E-rate Client Service Bureau (CSB) will be closed on Monday, December 24, Tuesday, December 25, and Tuesday, January 1. Normal operating hours will resume following these dates from 8 a.m. to 8 p.m. ET.

The Lifeline Support Center will be closed Tuesday, December 25 and Tuesday, January 1. Normal operating hours will resume following these dates from 9 a.m. to 9 p.m. ET. 

12/13/2018Hard Launch Date for Second Launch States


Today, Thursday, December 13 the FCC and USAC announced that the Lifeline National Eligibility Verifier (National Verifier) will fully launch in the second launch states and territory on Tuesday, January 15, 2019. Beginning on that date, service providers in Guam, Hawaii, Idaho, New Hampshire, North Dakota, and South Dakota must use the National Verifier to check the eligibility of all Lifeline applicants before enrolling them in the program.

At full launch of the National Verifier, consumers in those five states and one territory who wish to apply for Lifeline directly through the National Verifier can use the consumer portal or submit a paper application directly to the Lifeline Support Center.

To learn more about Lifeline and the National Verifier, visit USAC's National Verifier page. 

12/11/2018NLAD December Monthly Maintenance Canceled


The National Lifeline Accountability Database (NLAD) December maintenance was canceled. Users will be able to access NLAD pre-production and production environments on Friday, December 14 as usual.

11/19/2018 Lifeline Program Newsletter - November 2018


The November 2018 issue of Lifeline Program News is now available. Sign up to receive the newsletter by email in the Subscription Center.

November headlines:

  • Minimum Service Standards Increase December 1
  • Sign Up for Future Launch National Verifier Outreach Lists
  • National Verifier Full Launch in Initial Launch States
  • Webinar on December 12: FCC Form 555

11/15/2018Upcoming Scheduled System Maintenance, Nov. 16 & Nov. 27.


NLAD, National Verifier, and LCS Scheduled System Maintenance, November 16
 
The National Lifeline Accountability Database (NLAD), National Verifier, and the Lifeline Claims System (LCS) will be unavailable for use due to scheduled system maintenance starting Friday, November 16 at 10 p.m. until Saturday, November 17 at 2 a.m. ET.

NLAD, National Verifier, and LCS pre-production and production environments will not be available for use during this time.

Additional National Verifier Pre-Prod Scheduled System Maintenance, November 16

The National Verifier pre-production environment will be unavailable for use starting Friday, November 16 at 3 p.m. until 5 p.m. ET.

The National Verifier's pre-production environment will not be available for use during this time.

Users of NLAD’s National Verifier workflow will not be able to enroll, transfer, or update subscriber information in NLAD’s pre-production environment. NLAD UI and API users can continue to access reports and perform de-enrollments during this time.

After this outage, users will be able to test the collection of latitude and longitude coordinates to resolve AMS failures in the pre-production environment. On Tuesday, December 4, National Verifier users will see this change in the production environment and must provide latitude and longitude coordinates to resolve AMS failures for online applications.

National Verifier Scheduled System Maintenance, November 27

The National Verifier will be unavailable due to scheduled system maintenance starting Tuesday, November 27 at 8 p.m. until 10 p.m. ET. Certain functionality in NLAD will also be impacted.

The National Verifier’s pre-production and production environments will not be available for use during this time.

Users of NLAD’s National Verifier workflow will not be able to enroll, transfer, or update subscriber information in NLAD’s pre-production and production environments. NLAD UI and API users can continue to access reports and perform de-enrollments during this time.

11/9/2018Scheduled System Maintenance Wednesday, November 14


The National Lifeline Accountability Database (NLAD), National Verifier, and Lifeline Claims System (LCS) will be unavailable due to scheduled system maintenance starting Wednesday, November 14, from 10 p.m. until 2 a.m. ET

NLAD, National Verifier, and LCS pre-production and production environments will not be available for use during this time.

10/29/2018Lifeline Program Newsletter - October 2018


The October 2018 issue of Lifeline Program News is now available. Sign up to receive the newsletter by email in the Subscription Center.

October headlines:

  • Only Enter Test Data in NLAD Pre-Production Environment
  • Documentation Reminder for TPIV Dispute Resolution Error Code T18  
  • FCC and USAC Announce National Verifier Full Launch Date for Initial Launch States
  • National Verifier Live in Five Additional States and One Territory 
  • Keep Companies Near Me Tool Up-to-Date 
  • Minimum Service Standards Increase December 1 
  • Webinar on December 12: FCC Form 555 

10/29/2018Scheduled System Maintenance Tuesday, October 30


The National Lifeline Accountability Database (NLAD), National Verifier, and Lifeline Claims System (LCS) will be unavailable due to scheduled system maintenance starting Tuesday, October 30 from 10 p.m. until 11 p.m. ET.

NLAD, National Verifier, and LCS pre-production and production environments will not be available for use during this time.

10/26/2018NLAD, LCS and National Verifier Service Fully Restored


Service to the National Lifeline Accountability Database (NLAD) and the Lifeline Claims System (LCS) has been fully restored. Access to all features and functionalities, including reports is working as usual.

 

Users should no longer experience issues performing eligibility verifications in the National Verifier service provider portal.

 

We apologize for the inconvenience that this disruption may have caused.  

10/25/2018Scheduled System Maintenance Friday, October 26


The National Lifeline Accountability Database (NLAD) and the National Verifier pre-production environments will be unavailable due to scheduled system maintenance starting Friday, October 26 from 10 a.m. until 11 a.m. ET.

NLAD and the National Verifier production environments will be available for use during this time.

10/17/2018Scheduled System Maintenance Friday, October 19


The National Lifeline Accountability Database (NLAD), National Verifier, and Lifeline Claims System (LCS) will be unavailable due to scheduled system maintenance starting Friday, October 19 at 10 p.m. ET until Saturday, October 20 at 11 a.m. ET.

NLAD, National Verifier, and LCS pre-production and production environments will not be available for use during this time.

Please note the longer maintenance window.

10/11/2018FCC and USAC Announce Second National Verifier Launch


Today, the FCC and USAC announced the launch of the National Verifier in five additional states and one territory beginning Monday, October 15:

  • Guam
  • Hawaii
  • Idaho
  • New Hampshire
  • North Dakota
  • South Dakota

At that time, service providers in the states and territory can begin using the National Verifier to determine subscriber eligibility. During the soft launch period, service providers can continue using their legacy eligibility checking procedures if they choose.

About the National Verifier

The National Verifier shifts the responsibility for determining a consumer's Lifeline eligibility from phone and internet service providers to the program's administrator, the Universal Service Administrative Company. The National Verifier will establish whether a consumer is eligible by electronically querying state and federal data sources, and if necessary, manually reviewing supporting documents. An overview of the National Verifier can be found on USAC's website.

Service providers who do business in any of the states or territory listed in this bulletin who did not receive an email about National Verifier training schedule for Launch 2 should email LifelineProgram@usac.org to be added to the National Verifier Launch 2 training list (this is different from the initial launch states training list).

9/27/2018Lifeline Program Newsletter - September 2018


The September 2018 issue of Lifeline Program News is now available. Sign up to receive the newsletter by email in the Subscription Center.

September headlines:

  • Check NLAD Prior to Snapshot Date
  • Universal Forms Submission Guidance
  • National Verifier Update
  • Minimum Service Standards Increase
  • Did You Know? NLAD Changes
  • October Lifeline Program Webinar

8/29/2018Lifeline Program Newsletter - August 2018


The August 2018 issue of Lifeline Program News is now available. Sign up to receive the newsletter by email in the Subscription Center

August Headlines:

  • USAC-Elected Recertification Elections Close August 31
  • Minimum Service Standards Increase December 1
  • National Verifier: August Announcements
  • Did You Know? New Address Resolution Code Added in NLAD
  • Did You Know? Upcoming Changes to NLAD Reports
  • Webinar on September 12: Lifeline 101