Join us to hear updates about the Lifeline Program, including Lifeline rules and orders, guidance about compliance and filings, the National Verifier, and the National Lifeline Accountability Database (NLAD).

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Upcoming Webinars

Select a date below to view or register for a webinar:

Webinar Recordings


NLAD 101
0:28:22 minutes | March 13, 2019

A high-level overview of the National Lifeline Accountability Database (NLAD).


Common Audit Findings
0:24:44 minutes | February 13, 2019

A high-level overview of the types of audits in Lifeline and additional audit information, including two common audit findings.


National Verifier Update
1:00:31 minutes | January 9, 2019

An update about the National Verifier including key dates, using the National Verifier and preparing for the National Verifier.


FCC Form 555
26:13 minutes | December 12, 2018

A walkthrough of this year's FCC Form 555.


Lifeline 101
1:16:00 minutes | September 12, 2018

A high-level overview of the Lifeline Program designed for beginners or those who would like a refresher.


Tribal Mapping Tool
44:02 minutes | August 8, 2018

A high-level overview of the rule changes regarding subscriber eligibility for the enhanced Tribal benefit and a live demonstration of the Tribal Mapping Tool, located in NLAD.


Universal Consumer Forms
1:00:30 minutes | May 30, 2018

A high-level overview of the Lifeline universal consumer forms - FCC Forms 5629, 5630, 5631 - which all service providers are required to use in all states and territories by July 1, 2018.


Application Process & Eligibility Checking
1:02:08 minutes | April 11, 2018

A high-level overview of the Lifeline Program's application process, including eligibility checking, designed for beginners.


Minimum Service Standards & New Reimbursement Claims Process
42:18 minutes | August 9, 2017

The minimum standards that go into effect on Dec. 1, 2017, and the process that will replace FCC Form 497.


National Verifier Feedback
55:09 minutes | June 14, 2017

A review of the feedback we've received from stakeholders about the National Verifier.


Qualifying Eligibility Programs
40:34 minutes | February 8, 2017

How to qualify subscribers through the streamlined list of eligibility programs SNAP, Medicaid, and household income.


Lifeline Modernization Order
29:46 minutes | December 14, 2016

Changes effective on December 2, the draft National Verifier plan, and state eligibility waivers.

National Verifier Training Sessions


Address Change
33:09 minutes | February 25, 2019

A high-level overview of the new address flow and other National Verifier March portal changes.


Checking Lifeline Eligibility
55:29 minutes | February 14, 2019

This training provides a high-level overview of the application submission process through the National Verifier, submitting paper applications and eligibility checking.


National Verifier for New Participants
30:36 minutes | February 7, 2019

Introducing newcomers to the National Verifier system, what the National Verifier is, the difference between a soft launch and full (hard) launch, and how to prepare.


National Verifier Document Submission
41:28 minutes | November 1, 2018

Changes to the document submission process, submitting documentation with assistance from a service provider and submitting documentation via mail.


National Verifier Eligibility Process
41:12 minutes | October 30, 2018

A high-level overview of the Lifeline Program's eligibility check, applying for Lifeline with assistance from a service provider, and key takeaways.


National Verifier High Level Overview
45:53 minutes | October 23, 2018

Key changes accompanying the launch of the National Verifier, high-level overview of the National Verifier's system capabilities and the service provider portal.